Do you know who I am?

Do you [really] know who I am?

Knowing your customers is key to increasing trust and loyalty – but how well do you REALLY know them? Andrew will take you on a personal journey that starts way back in his past and continues with his experience of an institution that he trusted deeply (who should have known him better than even his […]

Exponential Expectaions

Exponential Expectations

Technology is driving change at an unprecedented pace! Our appetite for technology adoption (perhaps even addiction?) seems to show no bounds. Consumer behaviour is changing as a direct result and so are their expectations of organisations they interact with. Andrew will highlight some of the key technologies and trends impacting customer experience and loyalty right […]