Technology is driving change at an unprecedented pace! Our appetite for technology adoption (perhaps even addiction?) seems to show no bounds. Consumer behaviour is changing as a direct result and so are their expectations of organisations they interact with.
Andrew will highlight some of the key technologies and trends impacting customer experience and loyalty right now and in the immediate future.
He will tell you “what” is going on right now
He will provide some insights into “so what” the implications are
He will challenge you to consider “now what” should you be doing about it?
Duration – 45 minutes