Missed opportunities

Missed Opportunities

In a previous role, my team was responsible for identifying opportunities for innovation and transformation by collecting and curating ideas from employees, customers, partners and the broad ecosystem within which we operated. The hardest part of the job was overcoming internal resistance to change and deeply entrenched biases skewed towards “the way it’s always been […]

Exponential

Exponential Employee Expectations

The term “Exponential change” has recently become a seriously overused term – one that I myself am guilty of frequently using in my talks. But this morning I heard a news report on the radio quoting a recent Santander survey (which I’m yet to track down – please ping me a link in the comments […]