Category Archives: Customer Experience

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Asking the right questions

I frequently find that people focus so much on finding the right answer, that they fail to stop and consider if they are asking the right question……. I was recently contacted by a prospective client that had been pointed in my direction as he had been told that I am “a payments guy” and he […]

I love coffee

Habit forming

“Old habits are hard to break” probably resonates all too well with the many people that are already contemplating their New Year gym resolutions but unfortunately the corollary of “new habits are easy to make” just doesn’t hold true. Contrary to popular belief, it does NOT take 21 days to create a new habit. The […]