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Customer Experience Innovation
2017/10/23 - 2017/10/24
Andrew will be delivering the opening plenary keynote on day one at the inaugural Customer Experience Innovation and Tech fest in Sandton, JHB.
In this fast paced session littered with examples and anecdotes from his research and work as a global innovation consultant, he will cover the main technology drivers that are accelerating customer expectations while he encourages you to consider how you can leverage these to deliver customer experiences that will drive loyalty and advocacy.
On day two, Andrew will be relating a personal story that highlights the dangers of ignoring customer data that you already have, while shining the light on opportunities to build a strategy that will increase engagement and lead to lasting customer relationships.